Privacy Policy

Information We Collect

When you use zorivento's services, we gather different types of information to provide you with personalized budgeting tools and financial insights. The data we collect falls into several categories, each serving a specific purpose in delivering our services.

Personal Identification Information

We collect basic details that help us create and maintain your account. This includes your full name, email address, phone number, and residential address. For users in Darwin and across the Northern Territory, we also collect location data to provide region-specific financial insights and budgeting recommendations.

Financial Information

To provide accurate budgeting assistance, we need information about your income sources, regular expenses, savings goals, and spending patterns. We don't store your banking credentials directly – instead, we use secure third-party services that connect to your financial institutions with your explicit permission.

Technical and Usage Data

Like most online services, we automatically collect certain technical information when you access our platform. This includes your IP address, browser type, device information, operating system, and how you interact with our website. We track which features you use most often, how long you spend on different pages, and what actions you take within the budgeting tools.

This technical data helps us understand which features are most valuable and where we need to make improvements. For instance, if most users struggle to find the expense categorization tool, we know we need to redesign that section.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with zorivento. We're transparent about each use case and don't repurpose your information beyond what's outlined here.

• Service Delivery: We use your financial information to generate personalized budget recommendations, track your spending against your goals, and provide alerts when you're approaching budget limits in specific categories.
• Account Management: Your contact details allow us to send important updates about your account, respond to your support requests, and verify your identity when you contact our team at 4 Peary St, Darwin City.
• Platform Improvement: Usage data shows us how people interact with our tools, which features need refinement, and where we should focus development efforts in 2025 and beyond.
• Security and Fraud Prevention: We monitor for unusual activity patterns that might indicate unauthorized access or fraudulent behavior, protecting both your account and our community.
• Legal Compliance: Australian financial service regulations require us to maintain certain records and verify user information in specific circumstances.

We regularly review our data usage practices to make sure we're only collecting and processing information that genuinely serves your needs.

Data Sharing and Third Parties

We limit data sharing to essential service providers and never sell your personal information to marketers or data brokers. Here's exactly who sees your data and why.

Service Providers We Work With

Each third-party provider signs contracts requiring them to protect your data according to Australian privacy standards. They can only use your information for the specific services they provide to zorivento – nothing else.

When We're Required to Share Data

In rare situations, we may need to disclose your information to comply with legal obligations. This includes responding to valid court orders, assisting law enforcement investigations where legally required, or protecting someone's safety in emergency situations. We carefully review each request and only provide the minimum information necessary.

Your Privacy Rights Under Australian Law

Australian privacy legislation gives you significant control over your personal information. You have the right to access, correct, and manage your data – and we've built tools to make exercising these rights straightforward.

How to Exercise Your Rights

You can manage most of your privacy preferences directly through your zorivento account settings. For requests that require manual processing – like complete data deletion or detailed access reports – contact our privacy team at support@zorivento.com or call +61354425883.

We'll confirm your identity before processing sensitive requests to prevent unauthorized access to your account. This typically involves verifying your email address and answering basic security questions you set up when creating your account.

How We Protect Your Information

Financial data requires serious security measures. We've implemented multiple layers of protection to keep your information safe from unauthorized access, theft, or misuse.

Technical Security Measures

All data transmitted between your device and our servers uses industry-standard TLS encryption. Your financial information is encrypted both in transit and at rest using AES-256 encryption. We maintain regular security audits and penetration testing to identify and address potential vulnerabilities before they become problems.

Our servers are housed in Australian data centers that meet ISO 27001 security standards. These facilities use physical security controls, redundant systems, and continuous monitoring to protect against both digital and physical threats.

Access Controls

Within zorivento, only specific team members can access user data, and only when necessary for their job functions. Our customer support team can view basic account information to help troubleshoot issues, but they can't see your full financial details without explicit permission. System administrators have broader access for technical maintenance but are bound by strict confidentiality agreements.

We log all access to user data and regularly review these logs for unusual patterns. Any suspicious activity triggers immediate investigation and, if necessary, we'll notify affected users.

Your Security Responsibilities

Strong security requires your participation too. Choose a unique, complex password for your zorivento account – ideally using a password manager. Enable two-factor authentication if you're storing sensitive financial information. Never share your login credentials, and log out when using shared devices.

Data Retention and Deletion

We don't keep your data forever. Our retention periods balance your need for historical financial records with privacy best practices and legal requirements.

Active Account Data

While your account remains active, we retain all your financial information so you can access historical budgets, track long-term spending trends, and compare your progress over time. Many users find value in reviewing spending patterns from previous years, so we keep this data accessible.

Inactive Accounts

If you stop using zorivento but don't delete your account, we'll keep your data for 24 months. After that period, we'll send several reminders to your email address before automatically deleting your account and associated information. You can prevent automatic deletion by simply logging in, which resets the inactivity timer.

After Account Deletion

When you request account deletion, we remove your personal information within 14 days. This includes all financial data, personal details, and usage history. However, we retain certain records for legal compliance purposes, including transaction logs related to payments and records required under Australian financial regulations. These retained records are anonymized where possible and stored separately from active user data.

Backup systems may contain copies of your data for up to 90 days after deletion. These backups exist solely for disaster recovery and aren't accessible for normal operations.

Cookies and Tracking Technologies

zorivento uses cookies and similar technologies to make the platform work properly and understand how people use our services. You have control over most of these, though some are essential for basic functionality.

Essential Cookies

These cookies are necessary for the website to function. They manage your login session, remember your preferences during a visit, and ensure security features work correctly. You can't disable these through our settings because the platform won't work properly without them, but you can block them through your browser settings.

Analytics Cookies

We use analytics tools to understand how people navigate zorivento, which features get used most, and where users encounter difficulties. This data is anonymized – we see aggregate patterns, not individual behavior. You can opt out of analytics tracking through your account privacy settings.

Managing Cookie Preferences

Your browser settings give you control over cookies. You can block all cookies, delete existing ones, or get notifications when websites try to set new cookies. Keep in mind that blocking essential cookies will prevent you from using zorivento's core features.

International Data Transfers

zorivento primarily operates within Australia, and we store your data in Australian data centers. However, some of our service providers operate internationally, which means your information might be processed in other countries.

When we transfer data internationally, we ensure the receiving country has adequate privacy protections or we implement additional safeguards like standard contractual clauses. Our cloud hosting provider, for example, maintains data centers in multiple countries but guarantees that Australian user data can be stored exclusively within Australia if requested.

If you have concerns about international data transfers, contact our privacy team to discuss your options. In some cases, we can restrict your data to Australian-only processing, though this might limit access to certain features.

Children's Privacy

zorivento's services are designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has created an account with us, contact support@zorivento.com immediately so we can delete the account and associated data.

Parents teaching teenagers about budgeting should create accounts under their own names and supervise their children's use of the platform.

Changes to This Privacy Policy

We update this policy occasionally to reflect new features, changing regulations, or evolving privacy practices. When we make significant changes that affect how we handle your data, we'll notify you via email at least 30 days before the changes take effect.

Minor updates – like clarifying existing practices or fixing typos – won't trigger notification emails, but we'll always note the revision date at the top of this page. We encourage you to review this policy periodically, especially if you're concerned about how your information is handled.

If you disagree with updated terms, you can delete your account before the changes take effect. Continued use of zorivento after the effective date means you accept the revised policy.

Making Complaints

If you believe we've mishandled your personal information or violated Australian privacy laws, we want to hear about it. Start by contacting our privacy team directly at support@zorivento.com. We take complaints seriously and will investigate thoroughly.

You should receive an acknowledgment within 2 business days and a full response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.